Terms & conditions of carriage

1. Changes to booking details

Extra charges may be incurred for any deviation from the details specified when booking, including additional pick ups and drop offs.

2. Pickup times and waiting

A ten minute grace period will apply from the agreed pick up time. Beyond this, a waiting charge of £20 per half hour for minibuses or £30 per half hour for coaches will apply. Waiting is at the driver’s discretion and dependent upon our schedules. Refunds will not be offered to any passengers who are left behind due to being more than 10 minutes late.

3. Food and alcohol

The consumption of food or alcohol on the vehicle is not permitted. On journeys covered by sporting-event alcohol legislation, alcohol must not be brought onto the vehicle, including for the return journey.

4. Unforeseen delays

We accept no liability for lateness due to unforeseen circumstances.

5. Routes

The route taken is entirely at the driver’s discretion, unless specified and agreed when booking. The driver will however, make every reasonable effort to fulfil your request.

6. Seating and seatbelts

Customers should remain seated whilst the vehicle is in motion. The company will not accept responsibility for any accidents that occur when customers are not sat down with their seat belts fully secured.

7. Personal belongings

We do not accept responsibility and we are not liable for any loss, theft or damage caused to goods or belongings whilst on the vehicle.

8. Cleaning charges

The vehicle will be provided in a clean condition, and must be kept so at all times. Excessive litter will incur a charge of a minimum of £50. Any soiling, including drink spillages or bodily fluids, will incur a charge of a minimum of £100.

9. Smoking and electronic cigarettes

Smoking is prohibited by law on our vehicles. Vaping, including electronic cigarettes, is also prohibited under our company policy.

10. Driver authority

The driver is in complete charge of the vehicle at all times. Should the driver consider that the safety of the passengers or vehicle could be endangered, he/she has the authority to take any action deemed necessary.

11. Deposits, payment and cancellation

A deposit secures your booking. If you are paying the balance in cash, payment is due on the day of travel. For any other payment method, the balance must be paid no later than the day before travel.

If you cancel on the day of travel for reasons for which we are not responsible, a cancellation charge of up to 100% of the agreed hire price may apply. The charge will be limited to the loss directly caused by your cancellation, taking account of costs we save and reasonable steps we can take to reduce the loss, including any replacement booking. Money already paid, including your deposit, will count towards the charge. We will explain the calculation and refund any amount paid above the charge.

12. Abuse towards drivers

Any form of abuse towards our drivers will not be tolerated. It is at the driver’s discretion whether to complete the journey, and it is the driver’s right to ask passengers to leave the vehicle if they are subject to any form of abuse or feel threatened in any way. The non-completion of a journey due to abuse to the driver will not be subject to any refund. In some cases, abuse towards our drivers will be referred on to the police.

13. Severe weather

If severe weather makes travel unsafe, we may delay or cancel the journey. We will contact you as soon as reasonably possible and make reasonable efforts to complete it when conditions are safe and suitable vehicles, drivers and operating capacity are available. We cannot guarantee immediate rescheduling. We will keep you informed and agree any revised departure time or alternative date with you. You do not have to accept an alternative that is unsuitable for your booked journey.

If the whole journey cannot go ahead and no suitable alternative is agreed, we will refund the payments you have made for that journey. If part of the journey has already been provided, we will explain the options and assess any refund according to the service received and your legal rights.

Management may approve additional goodwill refunds. Refunds or other remedies to which you are entitled by law do not depend on management approval.