Privacy policy

Who we are

Advanced Travel is responsible for the personal information described in this policy. We provide coach and minibus hire and use this website to receive enquiries and help arrange group journeys.

Registered address: 27 Clifton Bank, Rotherham, S60 2NA.
Operating address: Erskine Road Garage, Erskine Road, Rotherham, S65 1RF.

For privacy questions or requests, email info@advanced-travel.co.uk, call 01709 306303, or write to our registered address.

Information we collect

We collect information you give us through our quote and contact forms, email, telephone and booking correspondence. A group organiser may also provide information needed to arrange travel for other people.

• Contact details: your name, email address, telephone number and organisation name, where relevant.
• Journey details: pickup and destination locations, travel dates and pickup times, passenger totals, luggage and equipment, and any airport, flight or recurring transport details you provide.
• Enquiry and booking records: your messages, quotations, booking arrangements and related correspondence.
• Website information: technical information, such as an IP address and browser information, processed when website features connect to their service providers.

Please only provide information needed for your enquiry. Avoid including unnecessary sensitive information or details about other passengers in free-text messages. Required form fields help us assess and respond to your request; without the relevant contact and journey details, we may be unable to provide a quotation.

How and why we use information

We use contact and journey information to respond to enquiries, prepare quotations, arrange and manage bookings, communicate changes and provide your transport. Our staff review enquiries and confirm booking arrangements.

• Your own enquiry or booking: we process information where necessary to take steps you request before entering a contract, or to carry out our contract with you.
• Group organisers, business contacts and passengers: where you are not personally a party to the booking contract, our legitimate interests are arranging and delivering the requested group travel and communicating with those involved. We consider those interests alongside your rights.
• Security and resolving issues: our legitimate interests include protecting our website and customers from spam or fraud, and dealing with queries, complaints and disputes.
• Legal requirements: we process information where necessary to meet applicable legal obligations, including keeping required business records.

Our current emails, telephone calls and texts concern enquiries and bookings. We do not currently send promotional emails or texts. Submitting a quote or contact form does not sign you up for marketing.

Who information is shared with

Relevant contact and journey information is used by the staff and drivers involved in arranging and carrying out your booking. Website hosting, maintenance and email service providers may process information to support those services.

We use Brevo to deliver website emails. This involves processing the information needed to send those messages, including recipient details and message content. See Brevo’s privacy information.

The website services we use are explained in the cookies and website services section below. We may also disclose information where required by law. We do not sell or lease your personal information.

Some service providers operate internationally and may process information outside the UK. Contact us for details about the recipients, locations and safeguards relevant to your information.

How long we keep information

• Enquiries that do not become bookings: we keep enquiry information and correspondence for up to five years.
• Bookings: we keep booking information and related correspondence for up to ten years.

You can contact us to ask about information we hold about you or to request its deletion. Whether we can delete a particular record depends on the circumstances, including any continuing legal obligations.

Keeping information secure

We use physical, electronic and organisational measures to safeguard the personal information we hold and reduce the risk of unauthorised access, loss or disclosure.

If you believe information you have provided has been compromised, please contact us using the details in this policy.

Cookies and website services

Cookies and similar technologies store or access information on your device. Website features may also send technical information to their providers when they load or when you use them.

Google address suggestions and site statistics are optional and load only after you agree to them. You can accept, reject or choose these services separately, and change or withdraw your choices through Cookie settings at any time. We use a preference cookie to remember your choices for 30 days, unless you change them or clear the cookie sooner. Turning off a service that has already loaded may reload the page so the change takes effect.

• Google address suggestions: if you enable this service, our quote form uses Google Maps/Places to suggest locations. Google receives your address searches and technical information such as your IP address. You can leave this service off and type full addresses yourself. Google’s Privacy Policy explains its handling of this information. The feature is also subject to the Google Maps terms.
• Site statistics (Jetpack): if you enable statistics, Automattic processes information such as pages viewed, referring pages, IP address and browser information to help us understand visits to our content pages. We do not load these statistics on enquiry, payment or acknowledgement pages. See Automattic’s privacy notice for website visitors for information about its processing.
• Google reCAPTCHA: our contact form uses reCAPTCHA to help prevent spam and abuse. Google processes information collected through reCAPTCHA on our behalf to provide and maintain that protection.
• Google reviews: our site displays reviews originally posted on Google, including the reviewer’s public name, review, rating and date. Following a link to Google takes you to Google’s service.

Keeping an unfinished quote during a privacy change: if you turn off address suggestions after they have loaded, the quote page needs to reload. To preserve your work for this reload, we temporarily copy the details you have entered, including contact details, journey details and notes, into session storage in that browser tab. Saving this copy does not submit an enquiry. We remove it after restoring your details. A copy can be restored for up to 30 minutes; if the reload is interrupted, it may remain in the tab’s storage until the site next checks it or the browser clears its session data. Copies older than 30 minutes are rejected and removed when checked.

Your browser lets you manage or delete cookies. Blocking cookies may affect some website features. Browser cookie settings do not prevent every type of information transfer to a service provider.

When you follow links to other websites, read their privacy information to understand how they handle information you provide there.

Your privacy rights

UK data protection law gives you rights over your personal information. Depending on the circumstances, you can:

• ask for access to your information and a copy of it;
• ask us to correct inaccurate or incomplete information;
• request deletion or restrict how information is used;
• object to processing, including processing based on legitimate interests;
• request a portable copy of information where that right applies.

Where we rely on consent for a particular use, you can withdraw it. Withdrawal does not affect processing that was lawful before consent was withdrawn.

To exercise a right, contact info@advanced-travel.co.uk or use the telephone or postal details above. We may need to confirm your identity so information is provided to the right person.

Privacy questions and complaints

If you have a concern about how we use your information, contact us by email, telephone or post using the details above and explain your concern. You can use the same contact details to make a data protection complaint.

We will acknowledge a data protection complaint within 30 days, investigate it without undue delay, keep you informed and explain the outcome.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Visit the ICO’s complaints page for information on raising a concern.

Changes to this policy

We may update this policy when our services or the way we use information changes. The date at the top of this page shows when the wording was last updated.